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Set Up Judge.me Integration

Plans: All Plans Platforms: Shopify

Overview



AfterShip Personalization's integration with Judge.me injects review ratings and personalizes product offerings automatically. Brands can boost conversions automatically while maximizing product recommendation relevancy.

Users can display review ratings on product recommendations and leverage review data to personalize offers.

What you'll learn



In this tutorial, we will discuss:

Prerequisites
Set up Judge.me integration in AfterShip Personalization
Customize review section theme
Customer experience
FAQs
Key takeaways

Prerequisites



Before integrating Judge.me with AfterShip Personalization, ensure

You have an active Judge.me Reviews account
Your Shopify store is connected to your Judge.me account.



The Reviews/Star widget is enabled and published correctly on your store.

Review widget

Star widget

Set up Judge.me integration in AfterShip Personalization



Step 1: Connect Judge.me with AfterShip Personalization


Log in to your AfterShip Personalization admin dashboard.
Go to the Apps section, View more apps.
Select Judge.me from the AfterShip Personalization’s integration list.
Click Install app on the Judge.me integration page and select the organization (store) for which you’d like to install the app. On the Authorisation page, click Install app again.
Log in to your Judge.me account, if you aren't already logged in.
Read through the authorization policy and the data you are allowing AfterShip to access from your Judge.me account and click Authorize.
Select the store to sync your Judge.me customer data to AfterShip Personalization and click Submit.
You will be connected with Judge.me reviews successfully. You can view the connection under the Apps section of AfterShip Personalization.

Select store to sync Judge.me data



Once the connection is established between your Judge.me account and AfterShip Personalization, there is one more step to confirm connection.

Go to the Apps section of your AfterShip Personalization admin.
Click Store connections for Judge.me.
Click Actions > Configure.
Select the store to sync your Judge.me customer data to AfterShip Personalization and click Submit.



Step 2: Enable Judge.me product reviews


Once the connection is enabled, go to the scenario (post or pre-purchase) where you’d like to display Judge.me product star ratings and review count with product recommendations.

Let's take the example of Cart popup scenario where the product the product recommendations will be displayed to customers once they take a certain action on the cart popup page.

Go to Smart upsell widgets > Cart popup in your AfterShip Personalization admin.
Create a new smart offer or edit the existing one to display the product recommendation options on your customer's cart popup.
If you are editing the existing offer, click Edit to access the offer editor.
Configure the Settings and Style settings of the offer as per your requirement. While enabling the smart upsell cart popup offer, select the Shopfiy theme where you want this offer to display.
Move to the Display tab on the product recommendation offer editor and select Product reviews, then Judge.me as source under Product info section.


Customize review section theme



You can customize the theme of the reviews displayed below your product recommendations if Product Reviews is enabled in the Product Info section of your campaign.

The style settings will apply to your smart upsell widgets, as well as checkout and post-purchase offers.
These settings are also compatible with product review sections integrated with AfterShip Reviews, Okendo, Yotpo, and Judge.me.

To manage the style of the product review section on your cross-sell and upsell offers, follow the steps below.

Go to your AfterShip Personalization Settings.
Navigate to Themes.
In the Reviews section, customize the start rating and the review count color as per your choice.
Save the changes.



Customer experience



If a product has associated reviews and Judge.me is selected as the review source under the widget settings, AfterShip Personalization will display the star rating and the number of reviews below each recommended product.

For example, on the Cart drawer after clicking on the checkout button (as per the offer settings), the cart popup with the product recommendations section will display, including both the star ratings and review counts, providing social proof directly beneath each recommended item.



FAQs



1. Why can’t I see star ratings and review counts under my product recommendations?



If you can’t see star ratings and review counts under your product recommendations:

Ensure that Judge.me Product Reviews as source is enabled under the Product Info section in the campaign editor.
Check if the products you’ve selected for recommendation or that are being recommended through the selected recommendation engine have active, published reviews and star ratings generated via Judge.me.

2. Why is the Judge.me product reviews option greyed out, even after connecting with AfterShip Personalization?



Once you’ve connected Judge.me reviews with AfterShip Personalization, make sure you’ve selected the correct store under Judge.me’s store connections. This ensures that Judge.me’s customer data syncs properly with AfterShip Personalization. Learn more >

3. Which upsell and cross-sell scenarios support Judge.me integration?



You can display product review counts and ratings below your product recommendations in the following upsell and cross-sell scenarios:

Smart upsell widgets
Smart checkout campaigns
Bundle recommendations
Post-purchase offers

Key takeaways



Integration purpose: Show Judge.me star ratings and reviews with product recommendations in AfterShip Personalization to boost trust and conversions.
Requirements for integration:

Active Judge.me Reviews account.
Judge.me review and star widgets published on your Shopify store.

Setup steps:

Install Judge.me from AfterShip Personalization’s app section.
Connect your Judge.me account and sync your store.

Enable Judge.me reviews in cross-sell and upsell offers: In Smart checkout, smart upsell, and bundle recommendation offers, enable “Judge.me Product reviews”.
Customize appearance: Adjust review and star ratings color in Settings > Themes.
Supported campaigns: Judge.me product reviews works with upsell widgets, checkout campaigns, bundles, and post-purchase offers.
Troubleshooting: Make sure reviews are published and the correct store is synced if reviews don’t show below your product recommendations.

Additional resources



Set Up Yotpo Integration with AfterShip Personalization

Updated on: 05/05/2025

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