How to Cancel Your Subscription?

Overview

This article explains how to cancel your AfterShip Personalization subscription without a complex procedure. If you no longer need the service or wish to end your current plan, manage the cancellation directly from your account settings. We’ll guide you through the step-by-step process and highlight important details, such as billing impact and access to features after cancellation.

How to cancel a subscription?

1. Log in to your AfterShip account.
2. Go to Settings > Billing.

3. Under the current plan, click the (⋯) icon.
4. Click Cancel auto-renewal.

5. Choose your reason for canceling. Click Continue to cancel.

6. Confirm cancellation.
7. Take note of changes and type ‘Cancel’. Click Cancel auto-renewal.

8. Your cancellation request is submitted.
9. Click resume auto-renewal, in case you change your mind.

Additional considerations

• The subscription remains active until the end of the current billing cycle.
• Access to paid features continues until the billing cycle ends.

Key takeaways

• Subscription cancellation is managed through account settings.
• Once your subscription ends, your data will become inaccessible until you choose to switch to the Free plan or a paid plan. 
• Subscriptions and paid features will remain accessible until the billing cycle ends.
• You can resume auto-renewal soon after the cancellation is complete.
• Upgrading to a new plan is possible anytime after cancellation.

FAQs

Q. Can I cancel my trial plan from my admin?

No, you cannot cancel the trial plan directly from your admin. The trial will automatically end after 7 days. Otherwise, reach out to the AfterShip Support team for immediate cancellation. 

Q. How do I cancel my AfterShip Enterprise subscription?

Enterprise subscriptions cannot be canceled from the admin dashboard. To cancel, contact the AfterShip Sales team. They will review your cancellation request.

Updated on: 10/09/2025